Update - We are still monitoring the recovery of increased latency for new metrics that still affects a small number of customers. To avoid spurious alerts, we’ve temporarily disabled “no data” alerts for Metric Monitors. Some metrics monitors may be skipped.
Jan 20, 15:02 EST

Update - We have implemented a fix and are working to decrease time to recovery.
Jan 20, 13:56 EST

Update - We are continuing to monitor for any further issues.
Jan 15, 17:26 EST

Update - We are continuing to work on this issue and applying several mitigations strategies to return service to normal as fast as possible. It’s important to note that monitoring data is properly processed and that no data is lost. Additionally our alerting pipeline is operational.
Jan 15, 17:20 EST

Update - Our web application and API endpoints are still showing elevated errors and latency. Mitigation actions are continuing and we are deploying additional capacity to return service to normal as fast as possible. It’s important to note that monitoring data is properly processed and that no data is lost, additionally our alerting pipeline is operational.
Jan 15, 16:41 EST

Update - Error rates and latency are still elevated for the web application and some API endpoints. We are continuing to actively work on mitigations. It's important to note that monitoring data is properly processed, no data is lost, and our alerting pipeline is operational.
Jan 15, 16:04 EST

Update - We are continuing to monitor for any further issues.
Jan 15, 15:27 EST