Elevated error rate on the web application (Log Explorer) and Log Monitors not evaluated

Incident Report for Datadog US1

Resolved

This incident has been resolved.

Posted Jun 20, 2019 - 07:10 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 20, 2019 - 07:01 EDT

Identified

We are experiencing :
- an elevated error rate on the web application when loading the Log Explorer page.
- an elevated error rate through the Logs API
- monitors based on logs are not evaluated.

We identified the root cause and are working on a fix.
It's important to note that no data is lost.

Posted Jun 20, 2019 - 06:43 EDT

Investigating

We are seeing an elevated error rate on the web application when loading the Log Explorer page.
Additionally, Monitors based on logs are not evaluated.
We are currently investigating the issue.
It's important to note that monitoring data is properly processed and that no data is lost.

Posted Jun 20, 2019 - 06:34 EDT

This incident affected: Monitors and Web Application.